Contact
For support questions, bug reports, privacy-related questions, or other app issues, contact:
Please include
To help resolve your issue faster, please include as much relevant information as possible, such as:
- device model
- Android version
- app version
- what you were doing when the issue happened
- screenshots, if available
Support topics
- plan generation issues
- workout logging issues
- progress, analytics, or recommendations
- meal plan generation or display issues
- Google Drive backup/restore issues
- Health Connect related issues
- privacy or data-related questions
- Firebase Analytics related questions
- Google Play in-app update issues
- GainsAI Pro purchase, restore, entitlement, or subscription-management issues
- harmful, offensive, unsafe, or otherwise problematic AI-generated Coach content
Report AI-generated content
If a GainsAI Coach response appears harmful, offensive, unsafe, misleading, or otherwise problematic, use the in-app report action on that Coach response when available. You can also contact support by email if you cannot access the in-app report flow:
The in-app report sends the selected category, optional comment, message reference, app version, language, and a bounded snapshot or hash of the reported response. If you email instead, include the approximate time, app version, screen, selected language, and a short description or screenshot of the issue. Do not include passwords, tokens, or other secrets.
Response time
Support requests are handled as soon as reasonably possible. Response times may vary depending on workload and the nature of the issue.